Processforusability.co.uk
Process Contracting Limited
Providing assurance that systems
and services meet user needs
Contact us brian@processforusability.co.uk
Company
information
Blog - usability in context
Safety
Developing an Operability Case as part of safety assurance. Please click here
The process-based approach to safety assurance please click here for the rationale and links to a white paper.
For presentation slides on the process-based approach please click here
Visualising organizational
accidents
Models in Google Earth described and discussed
Usability
Assurance
Process for Usability - summary of the usability assurance approach
Usability Assurance - a new section of the site on the topic
Quality In Use Scoring Scale
(QIUSS)
a simple way to rate usability.
Human Centred Design for e-government. Please click here
For the UK MOD site on HFI Process Risk Assessment (PRA)
Please click here.
Two views of HFI - 1993 but still relevant
In case you think that Human Centred Design is new, read Plato on the subject
Control rooms and systems
3rd Generation Control Systems
Slides on 'Enabling and Maintaining Control' in 3rd Generation control systems Please click here
For guidance on the ergonomics of hand-held devices for industrial use Please click here
Bridge anthropometry paper 1 meg pdf
Posters for slips trips and falls v1 pdf1 pdf2 gif1 (310k) jpg2 (370k) (the pdf are 150k and look ok but may not print properly)
e-nav 2009
eNav 2009 chart as .svg (vector
chart)
(there may be some corruption - some of which may be fixed by 'refresh')
eNav 2009 chart as tiled image (raster chart)
Download .pdf of chart
The resource dedicated to those people who (have to) use outsourced services
and call centres..
Please click here.
(Diagram from Timo Jokela)
If we wait until after the system is designed to find out how easy it is to use, it is usually too expensive to make improvements.
What is it that leads to ease of use? The answer is user-centred design. An organisation that has well-defined processes for user-centred design can be fairly sure of producing a usable system. An organisation with ad hoc processes is likely to produce a system that is hard to use.
A health check (process assessment), followed by business-driven process improvement will reduce the risk of an unusable system being developed.
Aerospace and Defence Human Factors
User Aspects of Complex Systems
Aerospace and Defence Human Factors
Process Contracting Limited is able to offer an extensive range of Human Factors consultancy services to both acquisition and research, based on long-standing experience. A risk-based approach to system design and evaluation is adopted, supported by a range of tools and methods. Research investigations are supported by an up-to-date understanding of a considerable part of the literature, and connections with a number of Universities. The combination of project and research activities has been found to benefit research by an understanding of current problems, and to inform acquisition with an appreciation of future developments.
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Production and management of HFIP’s. Early HF Analysis, management of risks and issues. Task, workload, human reliability, decision analysis and modelling. Human aspects of System Engineering. Integration of Manpower, Personnel, Training (MPT) issues with acquisition. |
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Research into tools and methods, development of standards. Understanding and support to human decision making, Human/Electronic Crewmember interaction, digitisation. Organisational and manpower research. |
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Human Factors Support to CEA (HFSC). Development of CoA, identification of MoE’s, manpower costing investigations, input to business case. |
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Usability Engineering support to the system life cycle for operational and non-operational CIS. |
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Workplace and workstation design (for Air, Sea, Land), environmental specification, HF design of Platform Management Systems. |
User aspects of complex systems
Process Contracting Limited is able to offer a range of consultancy services to address the user aspects of complex system design based on experience in transportation (air, road, rail), telecommunications, and process and machinery control.
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Design and layout of control centres and control rooms. Design of workstations. |
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Design and evaluation of computer systems to be used by people on the move (cockpits, in-vehicle etc.). Design and evaluation of portable, mobile devices. |
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Design, prototyping and evaluation of user interfaces for real-time control and off-line use. Development of style guides. |
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Allocation of function between people and automation. Workload and decision analysis. Design of operator decision aids. Evaluation of manned system performance. |
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Human aspects of hazard identification and mitigation, Human Reliability Analysis, support to defining safe systems of work. |
Process Contracting Limited is able to offer an extensive range of Usability Engineering consultancy services based on wide-ranging project experience and research. State of the art tools and methods are used in a business-focused approach, supported by an understanding of System Engineering.
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Assessment of web-based interfaces for usability and accessibility. |
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Design and prototyping of HCI for web-based and other user interfaces, including portable devices. Supporting analyses (task analysis, allocation of function etc.). Cost-effective management and conduct of evaluations. |
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Elicitation of user requirements, requirements analysis and management, production of SMART specifications and acceptance criteria. |
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Analysis and design of team and organisational structure to match the users with the needs of the business. |
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Quick health check of a project or company approach to user aspects of design. Project and programme management, planning. CMM Capability Evaluation of Human Centred Design, and structured Process Improvement. |
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Analysis and design of user decision aids, Knowledge Elicitation and design of Knowledge Based assistance. |
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