[Contacts and links] [Links] [HCPIG] [Bibliography]



 Arnold, S., Sherwood Jones, B.M, and Earthy J.V. 2002, 'Addressing the People Problem - ISO/IEC 15288 and the Human-System Life Cycle' 12th Annual International INCOSE  Symposium, Las Vegas, July 2002

BEVAN, N. & BOGOMOLNI, I. (2000).  Incorporating User Quality Requirements in the Software Development Process.  In Proceedings of the 4th International Software & Internet Quality Week Conference [QWE2000], Brussels, Belgium, 20-24 November 2000, pp1192-1204.  San Francisco: Software Research Inc. Available at http://www.soft.com/QualWeek/QWE2K/Papers/11A.html or http://www.soft.com/QualWeek/QWE2K/Papers.pdf/Bevan.pdf

BEVAN, N. & RYAN, N. (2000). Introducing UCD methods at Inland Revenue. www.usability.serco.com/trump/case_studies/irintroducing.htm

BEVAN, N. (2001a).  Cost benefit analysis.  TRUMP deliverable D3.0. www.usability.serco.com/trump/methods/integration/costbenefits.htm

BEVAN, N. (2001b). International Standards for HCI and Usability. International Journal of Human Computer Studies.

BEVAN, N., CLARIDGE, N., EARTHY, J. & KIRAKOWSKI, J. (1998). Proposed Usability Engineering Assurance Scheme. IE2016 INUSE Deliverable D5.2.3. http://www.lboro.ac.uk/eusc


Cameron, Joyce A. ‘Usability Assurance? A Crisis and an Opportunity.  HSIAC White Paper 30 April 2003.

Cameron, Joyce A. ‘Cooperation and Collaboration between Human Systems and Information Systems Personnel: A crisis and an opportunity’ HSIAC Gateway XIII: 2

CARR, D.J. & WHYTOCK, J.C.S. (1995). Human Factors in Software Methods, BAeSEMA Report to Industry Management Committee for Generic Nuclear Safety Research, BD 6821.

CHELIMSKY, E. & SHADISH, W.R. (1997). Eds. Evaluation for the 21st Century. Thousand Oaks: Sage. ISBN 0-7619-0611-8.

CLEGG, C.W. (1996). Ed. Guest Editorial in Integrating Organisational and Cognitive Approaches Towards Computer-based Systems. Behaviour and Information Technology, 15(4), 203-204.

CLEGG, C.W., AXTELL, C.M., DAMODARAN, L., FARBEY, B., HULL, R., LLOYD-JONES, R., NICHOLLS, J., SELL, R. & TOMLINSON, C. (1997).  Information technology:  A study of performance and the role of human and organisational factors. Ergonomics,40, 851-871.

CROSBY, P.B. (1978).  Quality is Free:  The Art of Making Quality Certain.  New York: McGraw-Hill.ISBN 0-451-62585-4.

DALY-JONES, O., BEVAN, N. & THOMAS, N. (1997). Handbook of User Centred Design. IE2016 INUSE Deliverable D6.2.1. http://www.lboro.ac.uk/eusc

DAVIES, A. & BRADY, T. (2000). Organisational capabilities and learning in complex product systems: towards repeatable solutions. Research Policy,29, 931-953.

Department of Defense. (1999). Department of Defense Design Criteria Standard: Human Engineering (MIL-STD-1472F). Available on the World Wide Web at: http://hfetag.dtic.mil/docs/mil-std-1472f.pdf

Dugger,  M., Parker, C., Winters, J., Interactions Between Systems Engineering and Human  Engineering October 28, 1999 ONR/SC-21  Science and Technology Manning Affordability Initiative Thrust 3   Human-Centered Design Environment www.manningaffordability.com

Earthy,  J.V., Sherwood Jones, B., Bevan, N. The Improvement of Human-Centred Processes -  facing the challenge and reaping the benefit of ISO 13407, International  Journal of Human Computer Studies, Special Issue from HF 2000 Vol 55(4)  October 2001 pp 553-552.

Earthy,  J.V.,1998. Usability Maturity Model: Human-Centredness Scale. IE2016  INUSE Deliverable D5.1.4s.

EARTHY, J., SHACKEL, B., COURTENEY, H., HAKIEL, S, SHERWOOD-JONES, B. & TAYLOR, B. (1998).  Human-Centred Processes. In. MAY, J. et al Eds. HCI’98 Conference Companion, adjunct proceedings of the 13th BCS annual conference on HCI, HCI’98, Held at Sheffield Hallam University, Sheffield, Sept. 1998. ISBN 0-86339-795-6.

EARTHY, J.V. (1996). Development of the usability maturity model. IE2016 INUSE Deliverable D5.1.1(t). http://www.lboro.ac.uk/eusc

EARTHY, J.V. (1998a). Usability Maturity Model: Processes. IE2016 INUSE Deliverable D5.1.4p. http://www.lboro.ac.uk/eusc

EARTHY, J.V. (1998b). Usability Maturity Model: Human-Centredness Scale. IE2016 INUSE Deliverable D5.1.4s. http://www.lboro.ac.uk/eusc

EASON, K. & HARKER, S.D. (1997). User Centred Design Maturity. Internal working document, Department of Human Sciences, Loughborough University, Loughborough LE11 3TU. 

EFQM, (1999). Introducing Excellence. European Foundation for Quality Management. ISBN 90-5236-072-3.

EHRLICH, K. & ROHN, J. A. (1994). Cost Justification of Usability Engineering: A Vendor's Perspective. In BIAS, R. G. & MAYHEW, D. J. Eds. Cost-Justifying Usability, pp. 76-78. London: Academic Press.  ISBN 0-12-095810-4.

EUROPEAN COMMISSION (1990).  Minimum Safety and Health Requirements for Work With Display Screen Equipment. Directive (90/270/EEC). Official Journal of the European Communities No. L 156, 21/6/90.

EUSC (EUROPEAN USABILITY SUPPORT CENTRES) (1998). Web site pages on Assurance of Usability. European Usability Support Centres. http://www.lboro.ac.uk/eusc/index-r-assurance.htm

FAYAD, M.E. & LAITINEN, M. (1997). Process assessment considered wasteful, Comms. ACM, 40 (11), 125-128.

Finkelstein, A. A Software Process Immaturity Model http://www.cs.ucl.ac.uk/staff/A.Finkelstein/papers/immaturity.pdf

FLANAGHAN, G.A., (1996), Usability management maturity, part 1 self assessment-how do you stack up? SIGCHI Bulletin, 28 (4), October 1996, 61-62. www1.acm.org:82/sigs/sigchi/bulletin/1996.4/flanagan.html

Guidelines  for assessing whether Human Factors were considered in the system acquisition  process.  US General Accounting Office FPCD-82-5,  December 8, 1981

Hakiel S. 1998, Human centred Processes, Panel session at HCI’98, Sheffield August 1998

Hakiel, S.R. (1997a). Delivering ease of use.  IEE Computing and Control Journal,8(2),81-87.

Hakiel, S.R. (1997b). Usability Engineering and Software Engineering: How do they relate?Advances in Human Factors/Ergonomics 21B, Design of Computing Systems, pp. 521-524.  Amsterdam: Elsevier

HAMMER, M. (1996). Beyond Reengineering, How the Process-Centred Organisation is Changing Our Work and Our Lives.New York:HarperCollins. ISBN 0 00 638711 X. HILL, S. (1995). A Practical Introduction to the Human-Computer Interface. London: DP Publications. ISBN 1 85805 119 3.

Hefley W. (1996) Results from the ACM interactions survey, Personal communication

HIRASAWA, N. Ed. (2001). Practical Approaches to ISO13407. (Authors: M. KUROSU, M. ITOH, Y. HORIBE and M. MAGUIRE), Japan Publishing Service (in press, to be published in 2001 or 2002).

HOLTI, R. (1993). The nature of Current Innovations in the Systems Development Process: some implications for public policy.  In P. Quintas Ed. Social Dimensions of Systems Engineering: people, policies and software development. pp. 251-266. Hemel Hempstead: Ellis Horwood. ISBN 0-13-020306-8.

Human Engineering Principles and Practices HEB1 GEIA 2002

HUMPHREY, W.S. (1989).  Managing the Software Process. Reading M.A.: Addison-Wesley

IBM Corporation (1992)  Object-Oriented Interface Design: IBM Common User Access (TM) Guidelines (Carmel, Que Corporation) p16.

INUSE (1998a) Usability Maturity Model: Processes, Lloyd’s Register, project IE2016 INUSE Deliverable D5.1.4p. http://info.lboro.ac.uk/research/husat/inuse

INUSE (1998b) Usability Maturity Model: Human-Centredness Scale, Lloyd’s Register, project IE2016 INUSE Deliverable D5.1.4s. http://info.lboro.ac.uk/research/husat/inuse

ISO  12207:1995 Software process Software lifecycle processes

ISO  13407:1999 Human-centred design processes for interactive systems

ISO  9126:2000 Software product quality - quality model.

ISO  PAS 18152:2003 A specification for the process assessment of human-system  issues.

ISO  TR 15504:1998-2, Software process assessment - A reference model for  processes and process capability.

ISO  TR 18529:2000 Ergonomics of human system interaction - Human-centred  lifecycle process descriptions.

ISO 9001:2000 Quality management systems – Requirements.

ISO 9004:2000 Quality management systems - Guidelines for performance improvements.

ISO 9126:2000 Software product quality - quality model.

ISO 9241:1998-11 Ergonomics of office work with VDTs - Guidance on usability.

ISO TR 15504:1998-2, Software process assessment - A reference model for processes and process capability.

ISO/IEC  15288:2002 System engineering  System lifecycle  processes

ISO/IEC  21827:2003 Information technology  Systems Security Engineering Capability  Maturity Model (SSE-CMM).

Joint Vision 2010. Available on the World Wide Web: http://www.dtic.mil/jointvision/history/jv2010.pdf

Joint Vision 2020. Available on the World Wide Web: http://www.dtic.mil/jointvision/jv2020a.pdf (for part 1) and http://www.dtic.mil/jointvision/jv2020b.pdf (for part 2)

JOKELA, T. (2000). Usability Capability Models - Review and Analysis. In S. McDonald, Y. Waern, & G. Cockton Eds.  Human-Computer Interaction 2000 People and Computers XIV - Usability or Else! Pp. 163-181. London: Springer Verlag.  ISBN 1-85233-318-9.

Jones  R L and Hamilton J M: A co-ordinated approach to identifying software  development risks in MOD projects, Proc.  European SEPG conference, 1997.

KEEN, P.G.W. (1997). The Process Edge: Getting Value Where It Counts. Boston MA: Harvard Business School Press ISBN 0-87584-6.

KUROSU, M., HORIBE, Y., MIKI, H., HIRASAWA, N. & HORINO, S. (2001). ISO13407.  Tokyo: Ohm-sha, Ltd. (in press, to be published in July/August 2001).

KUUTTI, K., JOKELA, T., NIEMINEN, M. & JOKELA, P. (1998). Assessing human-centred design processes in product development by using the INUSE maturity model. In

Maguire M, Graham R, (1996) Results of Market Survey, INUSE deliverable D7.1.2, HUSAT Research Institute, The Elms, Elms Grove, Loughborough, Leics. LE11 1RG, UK

MAURO, C.L. (1994). Cost-Justifying Usability in a Contractor Company.  In R.G. Bias & D.J. Mayhew Eds. Cost-Justifying Usability. London: Academic Press. ISBN 0-12-095810-4.

Mayhew, D. J. (1999). The usability engineering lifecycle: A practitioner's handbook for user interface design. San Francisco: Morgan Kaufmann Publishers.

MILLS, M. (1999). Closing Address, MOD DERA HFI Symposium  Nov 5th 1999, Institute of Civil Engineers, London. Centre for Human Sciences, new DERA Farnborough, Hants, UK, GU14 0LX.

NATIONAL/PANASONIC. (1999), Matsushita Universal Design Guide. Matsushita Group Design Department, internal publication, Matsushita Electrical Industrial Co., Ltd.

NIELSEN, J. (1993).  Usability Engineering. London: Academic Press. ISBN 0-12-518405-0.

NIELSEN, J. (1999). Designing Web Usability: The Practice of Simplicity. Indianapolis: New Riders Publishing. ISBN 1-56205-810-X.

NORMAN, D.A & DRAPER, S.W. (1986). User Centered System Design: A new perspective on Human-Computer Interaction, Hillsdale N.J.: Lawrence Earlbaum & Associates ISBN 0-89859-872-9.

Office of Secretary of Defense. (2003). Software acquisition process improvement programs (Memorandum). Available on the World Wide Web at: http://www.stsc.hill.af.mil/SW_Acq_MemoMar21.pdf

Office of the Secretary of Defense. (2002). Interim Defense acquisition guidebook. Available on the World Wide Web at: http://dod5000.dau.mil/InterimGuidebook.doc

PAULK, M.C., WEBER, C.V., GARCIA, S.M., CHRISSIS, M.B. & BUSH, M. (1993). Key Practices of the Capability Maturity Model, Version 1.1. SEI-93-TR-025, Software Engineering Institute, Pittsburg, PA.

PIU. (2000). e.govElectronic Government Services for the 21st Century.  Performance and Innovation Unit, UK Cabinet Office. http://www.cabinet-office.gov.uk/innovation/reports/reports.shtml

ROSS, M., NOWICKI, J., SOLOMON, D., YARBOROUGH, L. & SCHWENDEMAN, C. (2000). Designing the User Experience, the Usability Life Cycle.  Poster, Usability Professionals Association.  Available from the Usability Professionals Association, 230 East Ohio Street Suite 400, Chicago II 60611, USA (www.upassoc.org).

ROTH, E.M., BENNETT, K.  & WOODS, D.D. (1987). Human interaction with an ‘intelligent’ machine. International Journal of Man-Machine Studies, 27, 479-525.

S. Nishida & K. Inoue Eds.Analysis, Design and Evaluation of Man-Machine Systems, pp. 89-94.  (7th IFAC/IFIP/IFORS/IEA Symposium Kyoto, Japan Sept'98). Oxford: Pergamon Press,

Schorsch, Maj. T, The Capability Im-maturity Model. http://www.stsc.hill.af.mil/crosstalk/1996/11/xt96d11h.a

Sherwood  Jones, B., Earthy, J. Arnold, S., Human-centred design in a system engineering  context, Ergonomics Society Annual Conference, Edinburgh April 2003, Contemporary Ergonomics 2003 Taylor and  Francis

SHERWOOD-JONES, B. (1995). Total Systems Maturity.  Internal report, version 2. BAeSEMA, 1 Atlantic Quay, Broomielaw, Glasgow G2 8JE, UK.

Standish Group International. (1999). Chaos: A recipe for success. Available on the World Wide Web: http://www.pm2go.com/sample_research/PDFpages/chaos1998.pdf

TAYLOR, B., GUPTA, A., HEFLEY, W., MCLELLAND, I. & Van GELDEREN, T. (1998). HumanWare Process Improvement - institutionalising the principles of user centred design,in Tutorial PM14 Human-centred processes and their impact, Human-ComputerInteraction Conference on People and Computers XIII, Sheffield Hallam University, September 1998. tutorial notes available from British HCI Group, http://www.bcs.org.uk/hci.

ZULTNER, R.E. (1993).  TQM for Technical Teams.  Communications for the ACM. 36 (10),   78-91.

International standards are available from national standards bodies or from International Organisation for Standardisation, Geneva, Switzerland.

Material related to the logo

http://www.aiwaz.net/Leonardo/vitruvianman/index.html has material related to Vitruvius and human proportions.

http://leonardodavinci.stanford.edu/submissions/clabaugh/history/leonardo.html gives a wider perspective on the figure and its context.

Vitruvius’ discussion on competence that is still valid is at http://www.lih.gre.ac.uk/histhe/vitruvius.htm#ch1-1

UsabilityMustDie for a wonderful site against poor usability services

Bjorn-Andersen, N. ‘Are “Human Factors” human?’, Contribution to Man Machine Inetration, State of the Art Report, Pergamon Infotec, Jan 1985.

The Moira Munro ethics cartoon strip can be accessed from http://www.moiramunro.com/Pictures.htm#strip


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