• 3rd Generation control will push for online/offline integration
  • Shared data environment essential - need to overcome legacy obstacles and cost barriers
  • Business processes will need to produce timely outcomes that reflect stakeholder needs
  • Stakeholder roles likely to become more clearly defined, but activities will change
  • Flexibility will push for faster decisions with less history (to higher standards)
  • Need for decision-centred design
  • Stakeholders can take advantage of location-independence to develop and maintain expertise in lean organisations
  • Agent-based approach to (incremental) functionality and workflow appropriate