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Conclusions

 
 
  • 3rd Generation control will push for online/offline integration
 
 
  • Shared data environment essential - need to overcome legacy obstacles and cost barriers
 
 
  • Business processes will need to produce timely outcomes that reflect stakeholder needs
 
 
  • Stakeholder roles likely to become more clearly defined, but activities will change
 
 
  • Flexibility will push for faster decisions with less history (to higher standards)
 
 
  • Need for decision-centred design
 
 
  • Stakeholders can take advantage of location-independence to develop and maintain expertise in lean organisations
 
 
  • Agent-based approach to (incremental) functionality and workflow appropriate