If we wait until after the system is designed
to find out how easy it is to use, it is usually too expensive
to make improvements.
What is it that leads to ease of use?
The answer is user-centred design.
An organisation that has well-defined
processes for user-centred design can be fairly sure of producing
a usable system.
An organisation with ad hoc processes is likely to produce
a system that is hard to use.
HFI Process Risk Assessment can determine
the extent to which an organisation does user-centred design
against a model of best practice.
The assessment findings can be used to
provide assurance of ease of use before resources are
committed. The findings can be used for Process Improvement
or for contractor selection.